Get In Touch
We're Here to Help
Our US-based customer support team is available Monday through Friday, 9AM–6PM PST. We typically respond within a few hours.
Contact Information and Form
Contact Information
Reach out through any of the channels below. Whether you have a product question, need setup help, or simply want to say hello — we're always glad to hear from you.
Office Address
1247 Innovation Drive, Suite 300
Los Angeles, CA 90001
United States
Los Angeles, CA 90001
United States
Phone
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM PST
Saturday – Sunday: Closed
Saturday – Sunday: Closed
Why Contact Us?
- → Product setup & troubleshooting
- → Product recommendations
- → Wholesale & business inquiries
- → Partnership & media requests
Send Us a Message
We'll get back to you within 24 business hours.
FAQ
Frequently Asked Questions
Quick answers to the most common questions about aimoonsa® products and services.
The BT 5.2 model includes: MP3 player, wired earphones, 128GB TF card, card reader, and Type-C data cable.
The BT 5.3 Touch Screen model additionally includes: a protective film, protective case, and a lanyard for convenient carrying during outdoor activities.
The BT 5.3 Touch Screen model additionally includes: a protective film, protective case, and a lanyard for convenient carrying during outdoor activities.
Absolutely. Both aimoonsa models feature Bluetooth 5.2 and 5.3 respectively, which connect seamlessly with any Bluetooth headphones, earbuds, or speakers. The improved Bluetooth 5.x standard delivers faster pairing, more stable connections, and reduced power consumption versus older Bluetooth versions.
aimoonsa players support all major lossless and standard audio formats: FLAC, APE, WMA, MP3, and ACELP. The built-in DSP audio decoder chip processes these formats at full fidelity, ensuring you hear your music exactly as it was recorded.
Yes. Each unit ships with a 128GB TF card already installed. If you need more space, you can swap it out for a TF card up to 256GB — giving you room for an even larger music library, audiobooks, or recordings.
FM radio requires a wired earphone to be inserted — the earphone cable acts as the antenna for signal reception. Once connected, you can listen through the built-in speaker or the earphones themselves.
Transfer music via the included Type-C data cable — simply plug into your PC or Mac and drag-and-drop files. Alternatively, use the included card reader to transfer files directly to the 128GB TF card. The BT 5.3 model supports USB 2.0 for significantly faster transfer speeds.
Yes. aimoonsa® is an officially registered US brand headquartered in Los Angeles, California. Our products are backed by a dedicated US-based customer support team available Monday through Friday, 9:00 AM – 6:00 PM PST.
The main differences are:
- The BT 5.3 model features a 2.0-inch full touchscreen for easier navigation
- The BT 5.3 has the newer, more efficient Bluetooth 5.3 standard
- The BT 5.3 includes a protective case, film, and lanyard
- The BT 5.3 adds a stopwatch and calculator function
- The BT 5.2 model uses a physical button interface and features a compact zinc alloy body at only 70g
Still Have Questions?
Our team is happy to help. Email, call, or browse our full product catalog for more details.